How AOG Support Works and Why It’s Essential for Airlines
What Is AOG and Why Is It Critical?
AOG (Aircraft on Ground) is a situation where an aircraft cannot depart because a required component is missing or a fault requires immediate repair.
While the aircraft is grounded, the airline loses money, passengers are delayed, connections fall apart, and even a short disruption can trigger a chain reaction across the schedule.
To put it in perspective: a narrow-body aircraft on the ground can cost an airline tens of thousands of dollars per day. That’s why AOG response must be immediate — no “we’ll check tomorrow,” no delays, no uncertainty.
How Airlines Respond to an AOG Event
When an aircraft goes AOG, the process usually unfolds in a clear sequence:
- Maintenance teams diagnose the issue and identify the part required.
- Procurement contacts suppliers who can locate and deliver the needed component.
- The supplier confirms availability, documentation, serial numbers, and readiness to ship.
- Urgent transport is arranged — air freight, express courier, dedicated delivery, and in critical cases even hand-carry.
Every minute counts. The faster the communication and verification, the sooner the aircraft returns to service.
Why Not Every Supplier Can Handle AOG Support
AOG response requires not just speed but predictability and discipline.
A supplier must be able to:
- access real, physical inventory — not “virtual stock”;
- verify documentation instantly (8130, EASA Form 1, etc.);
- ensure proper packaging and part integrity;
- use the fastest logistics channels;
- stay available 24/7.
Many companies claim they “handle AOG,” but in practice they respond slowly — they call back after an hour, request time to check availability, or miss details.
In AOG scenarios, that approach simply doesn’t work.
How 7tag Avia Manages AOG Support
7tag Avia relies on efficient, well-established processes that allow the team to react quickly even in unusual or high-pressure situations:
- instant availability checks through a global network of partners and manufacturers;
- complete documentation before shipment — photos, certificates, serial numbers;
- express delivery options, including hand-carry when required;
- personal handling — each request is managed directly by a dedicated specialist;
- transparent tracking so clients always know the status of their order;
- minimal bureaucracy — the entire workflow is optimized for speed.
The priority is simple: reduce downtime. Everything else comes second.
Why AOG Capability Shapes an Airline’s Reputation
Long ground time affects more than operational costs — it impacts passenger trust, partner relationships, and regulatory perception.
Airlines that resolve AOG issues quickly appear more reliable and experienced.
Those that fail to manage AOG effectively risk losing both customers and reputation.
This is why dependable AOG support isn’t just an optional service — it’s a competitive advantage.